Service and Operations Management RSS

Knowledge Exchange  A book for all your New Year's resolutions

This year, hold yourself accountable to all your professional goals. Read article

Research Papers  The Dangers of Payment Variability for Supply Chains

Serrano, Alejandro; Oliva, Rogelio; Kraiselburd, Santiago Today's companies are relying more heavily on trade credit, which amplifies the risk of financial contagion in a supply chain. A new model follows financial flows to explain the propagation and amplification of payment variability -- and risk -- throughout supply chains. Read article

Research Papers  How to Optimize Your Assortment Strategy to Reduce Suppliers' Prices

Heese, Sebastian; Martínez de Albéniz, Victor For retailers, rationalizing inventory assortment makes sense to optimize profits, adjusting supply to demand. But note that assortment strategies can also be used to drive competition between suppliers for better pricing, as Víctor Martínez de Albéniz and Sebastian Heese explain. Read article

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Roche: The Investment Decision Dilemma Serrano, Alejandro; Kraiselburd, Santiago
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