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Rocket Roaster 

Date: 15/02/2017 Author(s): Sachon, Marc Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Case The case describes the business model of a food truck service that operates 16 vans from its headquarters in and around the German city of Frankfurt. The protagonist of the case needs to assess whether the company is a good acquisition prospect or if he should follow the current trend of investing in a company with a digital business model. The company's ... More information

Airport Cologne-Bonn: Designing a Service for the Future 

Date: 11/04/2016 Author(s): Schmidt, Thomas; Titonis, Athanasios; Sachon, Marc Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Case Cologne Bonn Airport (CGN) is a secondary commercial airport in Germany, serving the metropolitan area of Cologne and Bonn. It has two main B2B client groups in the airline business: low cost carriers such as Eurowings and cargo carriers such as FedEx and UPS, which had their European hub there. In 2015, the passenger business of airports was in a ... More information

Swarovski Crystal: The Polybag Challenge 

Date: 27/01/2015 Author(s): Sachon, Marc; Yankovic, Natalia Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Case Swarovski Crystal, the largest strategic business unit (SBU) of Swarovski Group, has to assess the feasibility changing the packaging of its products in the upstream part of its supply chain (i.e., prior to sales) to polybags instead of using the traditional dark blue gift boxes. In doing so, management has to consider not only the benefits (primarily ... More information

M-Pesa - Mobile Banking in Kenya 

Date: 09/04/2014 Author(s): Sieber, Sandra; Lago, Alejandro; GO, Timothy Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Case M-Pesa is an innovative mobile-phone-based money transfer service from Safaricom, the largest mobile network operator in Kenya. M-Pesa allows users with a national ID card or passport to deposit, withdraw and transfer money to other users easily via SMS. Originating from the idea of using mobile technology to help customers make payments to microfinance ... More information

EADS Defense & Security Supply Management 

Date: 07/11/2011 Author(s): Sachon, Marc; Granero, María; Suzar, Noah Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Case In 2009, EADS Defense & Security, the second largest division of EADS, decides to change its supply management strategy. The Chief Procurement Officer of EADS D&S faces the challenge of implementing a new governance model, define a new organizational structure and develop a new divisional sourcing strategy that is aligned with EADS sourcing objective. ... More information Read related article

The Flower and the Volcano: How Eyajafjallajökull Disrupted Kenya's Flower Industry 

Date: 23/06/2011 Author(s): Chaturvedi, Aadhaar; Martínez de Albéniz, Victor Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Case On the morning of April 19, 2010, Mr. Eduard Ngugi, the manager of the Uraidi rose farm, was considering what to do with the roses that had filled the cold storage for the past 2 days. By this time, the roses, sitting in the cold storage room on the shore of Lake Naivasha, Kenya, should have found their way into the homes of western European customers. ... More information

The Hard Discount Model in Retailing 

Date: 20/04/2010 Author(s): Sachon, Marc Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Technical Note During the 1990s and early 2000s the hard discount retail channel has seen tremendous growth. In this technical note we analyze the elements that form the strategic foundation of this business model and provide a detailed analysis of the underlying operations. More information Read related article

Capacity Management in Operations Systems 

Date: 20/04/2010 Author(s): Lago, Alejandro; Moscoso, Philip; Sachon, Marc Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Technical Note This technical note discusses how to analyze and manage the capacity of an operations system. The main reason for analyzing capacity is to find the answer to this question: what is the maximum amount of money an operations system can generate (via products or services)? The note presents a general methodology for capacity analysis, illustrated with ... More information

Porsche: The Crisis of 1992 

Date: 20/04/2010 Author(s): Orozco, Arturo; Sachon, Marc Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Case In September 1992, Dr. Wendelin Wiedeking accepted the challenge of saving the company Dr.Ing.h.c. F. Porsche AG, the last remaining independent sports car manufacturer in the world. Porsche had experienced a significant reduction of sales (both in revenue and units), key people had left the company and customers perceived its products as either too ... More information

Fundamental Concepts and Parameters of Operations Management 

Date: 20/04/2010 Author(s): Moscoso, Philip; Lago, Alejandro; Sachon, Marc Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Technical Note This technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need. More information
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