Service and Operations Management

Action research in operations management: an analysis of its contribution to research and managerial practice

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This paper analyses the theoretical and managerial contributions of action research (AR) studies in the field of Operations Management. First, it develops two corresponding frameworks to classify the different types of both research and managerial contributions produced by AR studies. Secondly, the paper then analyzes and classifies accordingly these different types of contributions from 54 AR studies found in Operations Management journals. Thirdly, the paper then proposes key avenues for improvement of the contributions of future AR studies, as well as ways to overcome the main challenges that such studies typically face.
Bibliographic citation: Alfaro, José Antonio; Avella, Lucía; Moscoso, Philip; Näslund, Dag, "Action research in operations management: an analysis of its contribution to research and managerial practice"
Date: 17/06/2019
Author(s): Alfaro, José Antonio; Avella, Lucía; Moscoso, Philip; Näslund, Dag
Document type: Proceeding
Editor(s): Cátedra Eurest de Excelencia en los Servicios
Languages: English