Service and Operations Management

Hospital of the Future

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Public hospitals in Europe are becoming a critical piece for achieving excellence in the new healthcare puzzle. The main purpose of studying the Hospital of the Future is to understand the potential changes that may impact the public hospital in Europe in the coming 15 years. The study focuses on two leading public hospitals in Europe: Karolinska University Hospital, in Stockholm, and Hospital Clínic of Barcelona, in Barcelona. Participants from both hospitals were selected to find a balance between management and clinical views, and to get a good understanding of the current situation and to think beyond the existing models, strategies and initiatives. Based on literature review, workshops and in-depth interviews, this study presents a list of 76 findings, reviewed and validated with online consensus tools. These findings identify and describe drivers that are shaping and pushing change in hospitals, and illustrate the probability or likelihood of these changes happening as well as the potential impact of these changes to the hospital and the readiness of hospitals to adapt to these changes. This study also draws conclusions about the potential impact of these changes in large hospitals, and presents a list of 14 key messages that summarize the findings after validation with hospital participants. Finally, a list of recommendations to different healthcare stakeholders has been proposed, to encourage decisions and initiatives that would promote a positive change, or mitigate a potential harm or reaching a difficult scenario.
Bibliographic citation: RIBERA, J., ANTOJA, G., ROSENMÖLLER, M., BORRÁS, P. (2016). Hospital of the Future. A New Role for Leading Hospitals in Europe. IESE.
Date: 01/06/2016
Author(s): Jaume Ribera; Gabriel Antoja; Magda Rosenmöller; Pablo Borrás
Document type: Study and Monograph
Department: Production, Technology and Operations Management
Languages: English