Service and Operations Management

Hospital Sant Joan de Déu: From Charitable Hospital to Reference Hospital (A)

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In early 2012, Barcelona's Hospital Sant Joan de Déu was considering how to update its strategic plan in order to deal with a crisis situation - with a reduction in both demand and public budgets - and to guarantee the center's survival, without this involving the loss of the advances achieved in previous years.
Bibliographic citation: RIBERA, A., RIBERA, J. (2017). Hospital Sant Joan de Déu: From Charitable Hospital to Reference Hospital (A). IESE, P-1156-E.
Date: 01/01/2017
Author(s): Anna Ribera; Jaume Ribera
Document type: Case
Department: Production, Technology and Operations Management
Sector:
Languages: English / Spanish
Year of the events: 2012
Geographic area: Spain
Learning objective This case may be considered from the point of view of the management of a center at a time of crisis, of the strategic repositioning of the service internationalization, of the strengthening of research, etc. It is a success story that allows for consideration of the possibilities that still exist in periods of crisis.