Service and Operations Management

Hospital Sant Joan de Déu: From Charitable Hospital to Reference Hospital (B)

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This document is the continuation of case A of the same title. Case B sets out the situation two years later, with a summary of what has been achieved and a discussion of the next steps.
Bibliographic citation: RIBERA, A., RIBERA, J. (2017). Hospital Sant Joan de Déu: From Charitable Hospital to Reference Hospital (B). IESE, P-1157-E.
Date: 01/01/2017
Author(s): Anna Ribera; Jaume Ribera
Document type: Case
Department: Production, Technology and Operations Management
Sector:
Languages: English / Spanish
Year of the events: 2014
Geographic area: Spain
Learning objective It allows students to see the decisions that were made in the tough period of the crisis, to analyze the results and consider what will happen next.