Service and Operations Management

Capacity Management in Operations Systems

Print Share
This technical note discusses how to analyze and manage the capacity of an operations system. The main reason for analyzing capacity is to find the answer to this question: what is the maximum amount of money an operations system can generate (via products or services)? The note presents a general methodology for capacity analysis, illustrated with a variety of examples, which present typical real-life complexities such as batch production, non-sequential production, production of mixed items, etc. Finally, as a supplement to the numerical capacity analysis, it outlines a methodology for supporting the capacity improvement process in an operations system.
Bibliographic citation: Lago, Alejandro; Moscoso, Philip; Sachon, Marc, "Capacity Management in Operations Systems", IESE, PN-464-E, 04/2010
Date: 20/04/2010
Author(s): Lago, Alejandro; Moscoso, Philip; Sachon, Marc
Document type: Technical Note
Editor(s): CIIL - Centro Internacional de Investigación Logística
Department: Production, Technology and Operations Management
Languages: Spanish / English