Leadership and People Management

Alice Edwards: Losing Control (B)

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The case describes the events surrounding a experience of sexual harassment by a bank employee. After experiencing harassment in the workplace, the protagonist must decide whether to file a formal complaint or leave the bank.
Bibliographic citation: PORTER, C., BRION, S. (2020). Alice Edwards: Losing Control (B). IESE, DPO-728-E.
Date: 01/12/2020
Author(s): Charlie Porter; Sebastien Brion
Document type: Case
Department: Managing People in Organizations
Languages: English
Year of the events: 2019
Learning objective The case explores the difficulty of effectively addressing harassment in the workplace. Harassment is prevalent and difficult to resolve. Formal routes of filing complaints are often difficult to pursue for victims of harassment. There are also costs to direct confrontation and official reporting (i.e., retaliation, gossip, damage to reputation, stress and anxiety). The case explores these costs and highlights the need to build formal structures and informal climates that take these costs into consideration.