Strategy

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  A CEO's mantra: Stop customers from suffering

IESE Insight For a regulated public utility like Madrileña Red de Gas, what's the bottom-line incentive to pursue customer-service improvements? The CEO, Alejandro Lafarga, explains his business calling. Read article

  How profitable are bike-sharing systems?

Martínez, Sergi; Tapia, Albert; Bernardo, Valeria; Rodríguez Planas, Miquel; Ricart, Joan Enric For every 1 euro invested in urban bike-sharing programs, cities are seeing as much as 1.72 euros in return. Will this golden era of cycling last? A look at the economics, well-being and future directions on two wheels. Read article

  Don't be deceived: 6 key misconceptions that can harm your business

Nueno, Pedro "In business, as in life, fooling yourself often costs more than facing the truth," says Pedro Nueno. His latest book examines how self-deception happens within companies and offers ways to root it out. Read article

  Boosting firm performance with the business model effect

Sohl, Timo; Vroom, Govert; Fitza, Markus Does a company's business model affect its performance? Govert Vroom's research says yes -- it's just as important as the choice of industry in determining a firm's success. Read article

  London, the smartest city in the world in spite of Brexit

Berrone, Pascual; Ricart, Joan Enric; Duch, Ana; Carrasco, Carlos Despite the uncertainty surrounding Brexit, the capital of the United Kingdom reigns as the world's "smartest" city, according to the IESE Cities in Motion Index 2019. Read article

  Four pillars for developing a human capital strategy

Cachinero-Sanchez, Benito Developing a human capital strategy is not something to leave until the last minute. Ask yourself these key questions to help make sure that your strategic plans get executed successfully. Read article

  Better access to basic research could lend firms a competitive edge

Cassiman, Bruno; Veugelers, Reinhilde; Arts, Sam Companies serious about innovation need to think about where, and how, they access the building blocks to developing new ideas. Partnerships with educational institutions may provide the right context. Read article

  Brexit's impact on 4 key sectors

Ariño, Africa; Daniels, Chris; Caldart, Adrian; Orr, Edward; Rosenberg, Mike Few, if any, companies anticipated Brexit. Now we're all being rocked by the uncertainties, since no one knows quite how this messy divorce will play out. Of course, some sectors are being harder hit than others. Read article

  The United States, China and Germany, the most appetizing markets

Caldart, Adrian; Gifra, Júlia; Pasamón, Fernando Three countries as distinct and distant as the United States, China and Germany once again top the annual ranking of the most attractive markets for food and beverage exports, according to a report by Adrian Caldart and Júlia Gifra. Read article

  What kind of relationship should I have with Amazon?

Jané, Joan Getting onto Amazon's e-commerce platform usually sends sales skyrocketing. But, let the seller beware: there are strings attached. Read article
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